{"success":true,"audience":"admin","support":{"phone":"+91 62819 09094","whatsapp":"+91 62819 09094","email":"ajith@kanagalatech.com"},"faqs":[{"id":49,"question":"How do I add a new employee to the system?","answer":"As an admin, log in to https:\/\/kanagalatech.com\/admin, go to 'Employees' and click 'Add Employee'. Fill in the employee's name, email, role, and permissions. An invitation email will be sent for them to set their password.","category":"General","audience":"admin"},{"id":51,"question":"How do I generate a quotation for a client?","answer":"As an employee with sales permissions, log in to the admin dashboard, go to 'Quotations' and click 'Create Quotation'. Select the client, add line items with descriptions and prices, apply taxes, and save. You can then send it to the client for approval.","category":"General","audience":"employees,admin"},{"id":40,"question":"How can I view all notifications in one place?","answer":"On the client portal, click the bell icon at the top right to open the notification panel. For the mobile app, tap the bell icon or navigate to 'Notifications' from the menu. Use app:\/\/notifications to open directly. You can mark notifications as read or clear them.","category":"Notifications","audience":"clients,employees,admin"},{"id":32,"question":"How can an employee update the status of a project?","answer":"Log in to the admin dashboard at https:\/\/kanagalatech.com\/admin, go to 'Projects', select the project you are working on, and click 'Update Status'. Choose from predefined statuses such as 'In Progress', 'On Hold', 'Completed', or 'Delivered'. Add a note to explain the change.","category":"Projects","audience":"employees,admin"},{"id":37,"question":"How do I assign a service request to a specific employee?","answer":"As an admin or manager, log in to https:\/\/kanagalatech.com\/admin, go to 'Service Requests', open the request, and click 'Assign'. Select the employee from the dropdown and confirm. The employee will receive a notification.","category":"Service Requests","audience":"admin"},{"id":60,"question":"How can an admin view all service requests assigned to a particular employee?","answer":"Log in to https:\/\/kanagalatech.com\/admin, go to 'Service Requests' and use the filter option. Select the employee's name from the 'Assigned To' dropdown. The list will show only requests assigned to that employee.","category":"Service Requests","audience":"admin"}]}