{"success":true,"audience":"clients","support":{"phone":"+91 62819 09094","whatsapp":"+91 62819 09094","email":"ajith@kanagalatech.com"},"faqs":[{"id":30,"question":"How do I delete my account?","answer":"Account deletion is not available directly. Please raise a service request (app:\/\/service-request\/{id}) with the subject 'Account Deletion Request'. Our admin will process it after verification.","category":"Account & Login","audience":"clients"},{"id":45,"question":"How do I send bulk SMS to my customers?","answer":"Log in to the client portal, go to 'Bulk SMS' and click 'Compose New'. Enter the message, select your recipient list (upload a CSV or choose from saved contacts), and send. You can view delivery reports in the same section.","category":"Bulk SMS","audience":"clients"},{"id":41,"question":"How do I renew my domain name before expiry?","answer":"Log in to the client portal, go to 'Domains & Hosting', find your domain, and click 'Renew'. Choose the renewal period (1, 2, or 5 years) and complete payment. You will receive a confirmation email.","category":"Domains & Hosting","audience":"clients"},{"id":42,"question":"How can I upgrade my hosting plan?","answer":"Log in to the client portal, navigate to 'Domains & Hosting', select your hosting plan, and click 'Upgrade'. Choose a higher-tier plan, review the prorated cost, and confirm. The upgrade takes effect immediately.","category":"Domains & Hosting","audience":"clients"},{"id":56,"question":"How can I view all domains registered under my account?","answer":"Log in to the client portal, go to 'Domains & Hosting'. You will see a list of all domains with their expiry dates, registrar info, and management options like DNS settings and renewal.","category":"Domains & Hosting","audience":"clients"},{"id":57,"question":"How do I change the DNS records for my domain?","answer":"Log in to the client portal, go to 'Domains & Hosting', click on the domain you want to manage, and select 'DNS Management'. You can add, edit, or delete A, CNAME, MX, and TXT records. Changes may take up to 24 hours to propagate.","category":"Domains & Hosting","audience":"clients"},{"id":1,"question":"How do I log in to the client portal?","answer":"Open your web browser and go to https:\/\/kanagalatech.com\/client\/login. Enter your registered email address and password. If you have forgotten your password, click 'Forgot Password' to reset it via email.","category":"General","audience":"clients"},{"id":2,"question":"How do I view my current projects?","answer":"After logging in, go to the 'Projects' section from the dashboard. You can also open app:\/\/dashboard to see an overview. Click on any project to see its status, milestones, and assigned team members.","category":"General","audience":"clients"},{"id":3,"question":"How can I place a new order?","answer":"Navigate to 'Orders' in the client portal and click 'Create New Order'. Select the product or service (e.g., domain, hosting, AMC, startup assistance, bulk SMS). Fill in the required details and submit. You will receive a confirmation with the order ID.","category":"General","audience":"clients"},{"id":4,"question":"Where can I find my invoices?","answer":"Go to the 'Invoices' section from the main menu. All your invoices are listed with their status (paid, unpaid, overdue). Click on an invoice to view details or download a PDF. You can also use the deep link app:\/\/invoice\/{id} if you have the invoice ID.","category":"General","audience":"clients"},{"id":5,"question":"How do I make a payment for an invoice?","answer":"Open the invoice you want to pay (e.g., via app:\/\/invoice\/{id}). Click the 'Pay Now' button. You will be redirected to a secure payment gateway. Choose your payment method (credit card, UPI, net banking) and complete the transaction. The invoice status will update automatically.","category":"General","audience":"clients"},{"id":6,"question":"How do I raise a service request?","answer":"Go to 'Service Requests' in the client portal and click 'New Request'. Choose the category (e.g., technical support, billing issue, feature request). Describe your issue and attach relevant files. Submit to create a ticket. You can track its status via app:\/\/service-request\/{id}.","category":"General","audience":"clients"},{"id":7,"question":"How do I check my reward points balance?","answer":"Log in to the client portal and click on 'Reward Points' in your profile or dashboard. Your total points and transaction history are displayed. Points are earned through purchases, referrals, and promotions.","category":"General","audience":"clients"},{"id":8,"question":"How can I refer a friend and earn points?","answer":"Go to the 'Referrals' section in your account. You will find your unique referral link or code. Share it with friends. When they sign up or make a purchase, you earn reward points. Track your referrals and earnings in the same section.","category":"General","audience":"clients"},{"id":9,"question":"How do I view my notifications?","answer":"Click on the bell icon at the top right of the client portal. You can also open app:\/\/notifications to see all alerts, including order updates, payment confirmations, and service request replies.","category":"General","audience":"clients"},{"id":10,"question":"How do I update my business profile?","answer":"Go to 'My Profile' or 'Business Profile' from the settings menu. You can edit your company name, address, GST number, contact details, and logo. Save changes to update your profile across the system.","category":"General","audience":"clients"},{"id":11,"question":"How do I request a quotation?","answer":"Navigate to 'Quotations' and click 'Request Quotation'. Fill in the required fields (product\/service, quantity, description). Submit the request. You will be notified when the quotation is ready. You can view it in the same section.","category":"General","audience":"clients"},{"id":12,"question":"How can I manage my domain?","answer":"Go to 'Domains' in the client portal. You can view your registered domains, renew them, update DNS settings, or transfer domains. Follow the on-screen instructions for each action.","category":"General","audience":"clients"},{"id":13,"question":"How do I renew my hosting plan?","answer":"Go to 'Hosting' in your account. Select the hosting plan you wish to renew. Click 'Renew' and choose the renewal period. Proceed to payment. Your hosting will be extended automatically after successful payment.","category":"General","audience":"clients"},{"id":14,"question":"What is AMC and how do I purchase it?","answer":"AMC (Annual Maintenance Contract) covers ongoing support and maintenance for your projects. To purchase, go to 'Orders' > 'Create New Order' and select 'AMC' from the list. Choose the plan and duration. Complete the order.","category":"General","audience":"clients"},{"id":15,"question":"How do I use the startup assistance service?","answer":"If you are a startup, go to 'Startup Assistance' in the portal. You can request guidance on business registration, legal compliance, or technical setup. Fill out the form with your requirements, and our team will contact you.","category":"General","audience":"clients"},{"id":16,"question":"How can I send bulk SMS?","answer":"Go to 'Bulk SMS' module in the client portal. Compose your message, upload a contact list (CSV format), and select a sender ID. Preview and send. You can view delivery reports in the same section.","category":"General","audience":"clients"},{"id":17,"question":"How do I view my order history?","answer":"Go to 'Orders' and click 'Order History'. You will see a list of all past orders with dates, statuses, and amounts. Click on any order to see full details. Use app:\/\/order\/{id} for quick access.","category":"General","audience":"clients"},{"id":18,"question":"How do I track the status of my project?","answer":"Open the 'Projects' section and select your project. The status is shown as a progress bar or status label (e.g., 'In Progress', 'Completed'). You can also view recent updates in the project timeline.","category":"General","audience":"clients"},{"id":19,"question":"How do I change my password?","answer":"Go to 'My Profile' or 'Settings' and select 'Change Password'. Enter your current password, then the new password twice. Click 'Save'. You will be logged out and need to log in again with the new password.","category":"General","audience":"clients"},{"id":20,"question":"How do I contact support?","answer":"You can raise a service request (see FAQ above) or use the live chat option available in the client portal. Alternatively, email support@kanagalatech.com or call our helpline number listed on the website.","category":"General","audience":"clients"},{"id":21,"question":"How do I view my payment history?","answer":"Go to 'Payments' in the client portal. You will see a list of all transactions with dates, amounts, and payment methods. You can filter by date range or status.","category":"General","audience":"clients"},{"id":22,"question":"How do I download an invoice as PDF?","answer":"Open the invoice you want to download (e.g., via app:\/\/invoice\/{id}). Click the 'Download PDF' button. The invoice will be saved to your device.","category":"General","audience":"clients"},{"id":23,"question":"How do I update my contact information?","answer":"Go to 'My Profile' and edit fields like email, phone number, or address. Click 'Save Changes'. Some changes may require verification (e.g., email change).","category":"General","audience":"clients"},{"id":24,"question":"How do I cancel an order?","answer":"Go to 'Orders', find the order you want to cancel, and click 'Cancel Order'. Note that cancellation is only possible if the order status is 'Pending' or 'Processing'. Refund policies apply.","category":"General","audience":"clients"},{"id":25,"question":"How do I apply a discount coupon?","answer":"During checkout for an order or invoice payment, you will see a 'Coupon Code' field. Enter your code and click 'Apply'. The discount will be reflected in the total amount.","category":"General","audience":"clients"},{"id":26,"question":"How do I view my referral link?","answer":"Go to 'Referrals' in your account. Your unique referral link is displayed at the top. Copy it and share it with others. You can also generate a new link if needed.","category":"General","audience":"clients"},{"id":27,"question":"How do I set up auto-pay for invoices?","answer":"Go to 'Settings' > 'Payment Preferences'. Enable 'Auto-Pay' and choose your default payment method. Future invoices will be paid automatically on the due date.","category":"General","audience":"clients"},{"id":28,"question":"How do I request a refund?","answer":"Raise a service request (app:\/\/service-request\/{id}) with the subject 'Refund Request'. Include your order\/invoice number and reason. Our team will review and process it as per our refund policy.","category":"General","audience":"clients"},{"id":29,"question":"How do I access my account from the mobile app?","answer":"Download the Kanagala Technologies app from your app store. Log in using your client portal credentials. You can access all features including dashboard, orders, and notifications via app:\/\/ links.","category":"General","audience":"clients"},{"id":46,"question":"How can I request a quotation for a custom project?","answer":"Log in to the client portal, go to 'Quotations' and click 'Request Quotation'. Describe your project requirements, timeline, and budget. Submit the request. You will receive a quotation via email and in the portal within 3 business days.","category":"General","audience":"clients"},{"id":59,"question":"How do I download a quotation as PDF?","answer":"Log in to the client portal, go to 'Quotations', open the quotation you need, and click 'Download PDF'. The file will be generated and downloaded to your device.","category":"General","audience":"clients"},{"id":34,"question":"How do I view and manage my invoices on the mobile app?","answer":"Open the Kanagala Technologies app and tap on 'Invoices'. You will see a list of all invoices with their due dates and amounts. Tap an invoice to view details, download PDF, or make payment. Use the deep link app:\/\/invoice\/{id} to directly open a specific invoice.","category":"Invoices & Payments","audience":"clients"},{"id":35,"question":"How do I make a partial payment for an invoice?","answer":"Log in to the client portal, go to 'Invoices', select the invoice you wish to pay partially. Click 'Make Payment', enter the amount you want to pay (less than the total), and choose your payment method. The remaining balance will be shown as due.","category":"Invoices & Payments","audience":"clients"},{"id":50,"question":"How can I view my payment history for all invoices?","answer":"Log in to the client portal, go to 'Invoices & Payments' and select 'Payment History'. You will see a list of all payments made with dates, amounts, and invoice references. You can filter by date range.","category":"Invoices & Payments","audience":"clients"},{"id":40,"question":"How can I view all notifications in one place?","answer":"On the client portal, click the bell icon at the top right to open the notification panel. For the mobile app, tap the bell icon or navigate to 'Notifications' from the menu. Use app:\/\/notifications to open directly. You can mark notifications as read or clear them.","category":"Notifications","audience":"clients,employees,admin"},{"id":53,"question":"How do I set notification preferences for email and SMS?","answer":"Log in to the client portal, go to 'Profile & Business' and select 'Notification Preferences'. Toggle the types of notifications you want to receive (e.g., invoice reminders, order updates, service request updates). Save your settings.","category":"Notifications","audience":"clients"},{"id":33,"question":"How do I place a new order for domain registration?","answer":"Log in to the client portal at https:\/\/kanagalatech.com\/client\/login, go to 'Orders' and click 'Place New Order'. Select 'Domain Registration', enter your desired domain name, choose the extension (.com, .in, etc.), and proceed to checkout. Complete payment to register the domain.","category":"Orders","audience":"clients"},{"id":52,"question":"How can I track the delivery status of an order?","answer":"Log in to the client portal, go to 'Orders' and find the order. The status will be displayed (e.g., 'Processing', 'Shipped', 'Delivered'). Click on the order for more details including tracking number if applicable.","category":"Orders","audience":"clients"},{"id":47,"question":"How do I update my business profile details?","answer":"Log in to the client portal, go to 'Profile & Business' and click 'Edit Business Profile'. Update your business name, address, GST number, logo, and other details. Save changes. These details will appear on invoices and quotations.","category":"Profile & Business","audience":"clients"},{"id":31,"question":"How do I view my active projects on the client portal?","answer":"Log in to https:\/\/kanagalatech.com\/client\/login, navigate to the 'Projects' section from the sidebar. You will see a list of all active projects with their current status, start date, and assigned team. Click on a project name to view detailed milestones and deliverables.","category":"Projects","audience":"clients"},{"id":38,"question":"How can I earn reward points through referrals?","answer":"Log in to the client portal, go to 'Referrals' to find your unique referral link. Share this link with friends or businesses. When they sign up and make their first purchase, you earn reward points. Points are credited automatically and can be viewed in 'Reward Points' section.","category":"Referrals","audience":"clients"},{"id":54,"question":"How can I view the reward points earned from a specific referral?","answer":"Log in to the client portal, go to 'Referrals' and click 'View Referral History'. You will see a list of referrals with their sign-up dates and the points earned for each. Points are credited after the referred client's first purchase.","category":"Referrals","audience":"clients"},{"id":39,"question":"How do I redeem my reward points for a discount?","answer":"Go to the 'Reward Points' section in your client portal or app. Check your balance and click 'Redeem'. You can apply points to an eligible order or invoice during checkout. The discount amount will be calculated based on the current conversion rate.","category":"Reward Points","audience":"clients"},{"id":36,"question":"How can I raise a service request for a technical issue?","answer":"Log in to the client portal at https:\/\/kanagalatech.com\/client\/login, go to 'Service Requests' and click 'Raise New Request'. Fill in the subject, description, and attach any relevant files. Submit the request. You can track its status in the same section. Use app:\/\/service-request\/{id} for quick access.","category":"Service Requests","audience":"clients"},{"id":55,"question":"How do I cancel a service request that I raised?","answer":"Log in to the client portal, go to 'Service Requests', open the request you want to cancel, and click 'Cancel Request'. Confirm the cancellation. The status will change to 'Cancelled'. Note that only requests with status 'Open' or 'In Progress' can be cancelled.","category":"Service Requests","audience":"clients"},{"id":44,"question":"How can I request startup assistance for my new business?","answer":"Log in to the client portal, go to 'Startup Assistance' and click 'Request Assistance'. Fill in your business details, requirements, and any documents. A consultant will contact you within 2 business days to discuss further.","category":"Startup Assistance","audience":"clients"},{"id":43,"question":"How do I purchase an AMC (Annual Maintenance Contract)?","answer":"Log in to the client portal, go to 'Subscriptions' or 'Orders', select 'AMC', choose the service type (e.g., website maintenance, software support), and specify the duration. Add to cart and complete payment. The AMC will be active from the start date you choose.","category":"Subscriptions","audience":"clients"},{"id":58,"question":"How can I view the status of my AMC?","answer":"Log in to the client portal, go to 'Subscriptions' or 'AMC'. You will see active AMCs with start and end dates, renewal status, and service details. You can renew or upgrade from here.","category":"Subscriptions","audience":"clients"}]}